The temperature in the apartment is below normal what to do where to complain

One of the prerequisites for a comfortable stay in an apartment is to maintain a certain temperature.

To comply with this condition, during the cold season, residential premises in apartment buildings are heated using a centralized heating system.

The supply of the body is carried out on the basis of an agreement concluded by the consumer directly with the heat supply company or through the Management Company, ZhSK, HOA. According to the contract, the contractor must ensure the temperature established by legal norms, in which case he receives payment for the service according to the tariff.

The temperature standards are practically the same for all regions, and the maximum permissible deviations in the daytime and at night are also established. If the air measurement in the dwelling shows more significant deviations, the consumer has the right to recalculate. The heat supply company can be punished for improper performance of its obligations and conditions of the contract.

IMPORTANT! To apply for recalculation, it is imperative to draw up an act of measuring the temperature in the apartment, a sample of which must be in each Management and Heat Supply Company.

What is the act for?

When it is still cold in the apartment during the heating season, the air temperature is clearly different from the norm, tenants begin to complain first to the Management Company, then to Rospotrebnadzor or the Housing Inspectorate. They want to achieve warmth in their home, as well as recalculation for poor quality services.

The application for recalculation must be accompanied by a document that proves the discrepancy between the actual temperature and the standard. Such a document will be an act of measurement, which must be drawn up and signed correctly.

For drawing up, a commission should be collected, which includes a representative of the management company, an apartment tenant, and other persons.

If the Criminal Code does not want to send its employee in order to measure the temperature in the living room, the tenants of the apartment can draw up an act on their own by fulfilling the necessary requirements:

The document will be needed to recalculate the payment for heating. Provided that the measurement actually shows a low temperature that does not meet the standards (even taking into account the deviation).
The act will be applied to applications to various instances - to the Criminal Code, to ZhI, to Rospotrebnadzor, the prosecutor's office, and the court. Sometimes consumers of utilities sometimes have to go all the way with complaints before the result is achieved - there is warmth in the house.

The act of measuring the temperature in the apartment

The act fixing the temperature in the apartment is issued by a commission of representatives of the management company with the participation of the tenant or an independent organization acting under a contract.

The date and location of the study are indicated, the members of the commission are listed. The main part contains the recorded measurement results in each room (specific temperature).

Methods, rules that were followed in the process are undersigned. At the end, the members of the commission and the owner sign. A copy of the deed is provided to each of the parties.

When to complain about a low temperature

Residents may simply feel the coldness in the apartment, but this is not enough to write a complaint, demand a recalculation. You will need to study the temperature standards in the living room, as well as measure the real indicators and compare them with the norms.

Only when the officially recorded temperature differs from the standard, when a measurement report is drawn up, you can file a complaint.What laws regulate heating standards?

This is SNIP number 2.1.2.2645-10.
And GOST under the number R-51617-2000.

These official documents determine the permissible temperature indicators for each dwelling, including the permissible deviations. According to the norms, the minimum temperature cannot fall below 15 degrees, and the maximum cannot rise above 30 degrees.

ATTENTION! The low temperature in the apartment is not always the fault of the heat supply company; the reason for it may be high heat loss in the house.

Rooms with poor thermal insulation cannot retain heat, even if the hot water in the batteries has the required temperature index. And in this case, you will first need to take care of high-quality thermal insulation, and only then check the temperature of the water in the heating pipes and the temperature in the apartment.

The temperature in the apartment for the health of an adult

The normal air temperature in a home depends on several factors: on the season, region of residence, technical features of the home. An important criterion is the subjective preferences of a person, on which he relies when creating comfort in the house. At the same time, the norms established by specialists are time-tested and based on the recommendations of doctors. Failure to follow these guidelines can lead to health problems.

If the room is too hot, the person feels lethargic and fatigued. Due to the loss of moisture, the blood becomes thicker, and the heart works with increased stress. In people with cardiovascular disease, the condition worsens.

In an overly warm environment, various pathogenic bacteria that can cause dangerous diseases multiply actively. In addition, constant overheating of the body, with a high temperature in the apartment, is fraught with such a dangerous condition as dehydration, as a result of which the body loses important trace elements.

Hypothermia, in turn, causes permanent respiratory diseases and disturbances in heat exchange, and also negatively affects the human nervous system.

To maintain good health, the room should not be overheated or overcooled above the normal temperature in the apartment. The temperature norm in living quarters for an adult is considered to be a mark of 20 degrees. And to maintain a sound, healthy sleep and to prevent insomnia in the bedroom, it is recommended to maintain a temperature of 18 degrees.

How to write a statement

If the thermometer shows a low air temperature in the apartment, you should contact the Management Company immediately.

At first, you can simply call the dispatcher of the management company and leave a statement about this fact. The dispatcher is obliged to fix the call, transfer the information to the relevant employees.
The applicant needs to record for himself the data of the dispatcher who received the call and the time of the call.
The next step is to write an application for measuring the temperature in the apartment. It is submitted to the name of the Management Company, through which an agreement was drawn up with the heat supply organization. This application must be made in two copies, both must be registered, one copy remains with the applicant... A statement is drawn up taking into account certain requirements:

At the beginning, the data of the head of the Management Company is written.
Then you should indicate information about the applicant, including his contact details.
The main part is an indication of the reasons for the check. The temperature in the apartment may differ from the norm both in the direction of decreasing and in the direction of increasing.
It is imperative to indicate the regulatory standards by which the temperature must be maintained.
In such a measurement application, you can demand to restore the temperature in the apartment, check the operation of the heating system, and recalculate the payment for heating.
The application is signed by the person who submits it. The date of compilation must also be set.

When developing the temperature regime for heating residential premises, as well as when drawing up an act on measurement, several legislative acts are used:

SanPiN under the number 2.1.2.2645-10.
GOSTs numbered 30494-96 and R-51617-2000.
Government Decree No. 354 on the rules for the provision of utilities for MKD.

The temperature in the apartment for the health of children

The optimal temperature regime in the apartment is one of the prerequisites for the proper development of children. The air temperature in the house is especially important for newborns. Their thermoregulation mechanism is not fully developed, so babies are very sensitive to temperature extremes. However, one should not be afraid of the cold in panic. The child can be overheated, and this also does not bring benefits to his health.

Doctors consider the most optimal temperature in an apartment for a newborn's room to be around 19 - 22 degrees. If the thermometer in the nursery shows more than it should be, the child is given water more often and a minimum of clothing is left on it to prevent overheating.

For children under 1 year of age, the recommendations remain the same. As they grow older, the upper limit of the temperature norm is lowered.

Things to Consider

When an application for measuring work in an apartment is transmitted, it must be transferred to the heat supply organization or to employees of the management company who have permission to perform such a service.:

For the measurement, a commission must be created, which includes a representative from the Criminal Code or a heat supply organization.
The measurement is carried out with special certified devices. The presence of a certificate is required, it should be checked with the workers who come to the facility.
The commission arrives at the applicant at the time agreed with him.
On the street, if it happens in winter, it should not be less than five degrees below zero.
The temperature should be measured separately in each room.

When can you file a complaint?

In case of dishonest performance of their work by utilities, the quality of the services provided by the housing and communal services decreases, the temperature standards in the apartment are not observed. Any citizen has the right to file a formal complaint in the following cases:

when the temperature in the living rooms of the apartment is less than the norm;
if in one calendar month the heating was switched off in total for more than 24 hours;
if one-time heating shutdowns lasting more than 15 hours occur at street temperatures below 12 degrees.

Document requirements

The commission must have a deed form. If it is drawn up without it, the following points must be followed:

The document indicates the full and exact address of the apartment. Owner information must also be recorded.
Then comes the listing of the characteristics of the housing. The number of rooms, the floor of the room, how much the housing is insulated is indicated.
Technical characteristics of the heating system are also given. What should be in them? Wiring diagram, outdoor temperature of heat exchangers, actual temperature of the heat carriers (both in the supply and in the return).
The temperature and humidity of the air, the temperature of the inner surface of the wall are indicated.
As a result of the act, the reasons for the fact that the temperature in the apartment is lowered or increased must be indicated (or indicated).

The drawn up and signed act is transferred to the Management Company or to the heat supply organization, they must take measures to remedy the situation.

ATTENTION! Measures after receiving the act must be taken within a week.

If there is no reaction, the consumer has the right to contact the prosecutor's office, Rospotrebnadzor. In extreme circumstances - to the court. But it is important that the claim to the court was drawn up after the appeal to other organizations did not give a result. It is important to have on hand evidence of attempts at pre-trial settlement of the problem.

Who can make measurements by law

If the house is cold, the first step is to contact the emergency dispatch service, where it will be recorded, the applicant is informed of the number, date and surname of the person who accepted the application, and to the management of the management company.

It is it that is legally responsible for maintaining a normal temperature.

In the application, request a check for inspection of the apartment, fixing the fact of cold air. The commission must agree on the date and time of work with the tenants, and present a certificate of verification of measuring instruments before the procedure.

How to measure yourself

Ordinary consumers of utilities do not have certified equipment for measuring the temperature in the room, they can only do this work with ordinary thermometers.

But in order to have reason to contact the Criminal Code to call the commission and professional measurement, you can first carry out the work yourself. It is important to comply with the measurement requirements:

It is impossible to measure the air temperature in the apartment on a sunny day, since the sun's rays slightly heat the room.
In winter, you should choose a day for the procedure when the thermometer outside shows below 5 degrees of frost.
It is important to take into account the technical condition of the room - the integrity and age of the windows, the presence of interpanel cracks in the walls of the house, and other sources of heat leakage.
You need to measure the temperature in two rooms, twice - with an interval of 5 minutes.
The thermometer must be of high quality, reliable, it is placed at a distance of at least one meter from the outer wall and at least one and a half meters from the floor.
The results of such an independent measurement can be transferred to the dispatcher when contacting the MC.

How to measure air temperature

Measurements in rooms can be done using a mercury or electronic thermometer.

Is it possible to do it yourself

If there are suspicions that the air is colder than the prescribed norm, an experiment performed on your own will help to make sure. But using these results as an official confirmation of violations by the management company will not work.

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In order for the act to be considered a legal document, measurements must be made by a state organization using special attorney equipment.

A home thermometer does not meet these criteria. But independent research makes sense before calling a competent organization, as it will make it possible to verify the correctness of suspicions.

How to measure correctly

You can use a home thermometer, buying a specialized one is pointless. It should be measured by an accredited organization, but it costs much more. When experimenting, you should take into account the nuances:

first you need to make sure that windows, doors are tightly closed;
the device should not be exposed to heating or cooling devices, direct sunlight;
when measuring, you do not need to hold it in your hands, so as not to increase the reading;
allow the thermometer to record the reading (10 minutes);
the use of several different devices will give more objective results;
you need to measure the temperature of at least two living rooms, depending on the construction features of the apartment;
it is advisable to measure in the center of the rooms, to display the average result.

Standards

SanPiN under the number 2.1.2.2645-10 and the Appendix to the Decree of the Chief State Sanitary Doctor, approved under the number 175 in 2010, indicate the temperature standards in the heating season in different rooms of the apartment. It is important to take them into account for the tenants of the house, especially when it is necessary to require a recalculation for heating:

In living rooms, a temperature regime of 18 to 24 degrees Celsius is allowed.
In the kitchen, in the bathroom, it can be from 18 to 26 degrees.
In the corridor between apartments, the temperature must be between 16 and 22 degrees.
On the staircase - from 14 to 20.
The temperature in the pantry is according to the standards - from 12 to 22.

Normative base

Attention
Temperature standards in residential premises are established by law. The temperature in the apartment is regulated by GOST 30494-2011 "Indoor microclimate parameters".

According to this document, the air in each room must be heated in accordance with its functional purpose. The parameters of heat supply for each room are set. The average temperature for the entire apartment is also displayed. It is 20 - 22 degrees.

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